Frequently Asked Questions

Yes... The entire amount of the sales contract may be paid in full by executing an approved third party finance contract with immediate funding (your obligation under the finance  contract begins with the sales contract date, not the date of delivery).   

Click here to Apply for financing with Synchrony Home.

CONTRACT TERMS 

1.  PAYMENT: Tyson Furniture Company, Inc. (TFC) requires payment in full, the signature of the buyer and acceptance of the contract by TFC's office. Payment may be made by cash, check, debit card, credit card or by executing an approved third party finance contract with immediate funding. Your obligation under a third party finance contract begins with the contract date, not the date of delivery.   

2.  ERRORS:  TFC may correct errors in the contract (pricing, computation, or descriptions) and provide the buyer with a corrected contract prior to delivery. The buyer has the option of cancelling the contract prior to delivery with no penalty, or accepting and paying the corrected contract. 

3.  DELIVERY: Buyer agrees to TFC's HOME DELIVERY POLICY (a copy will be provided on request). After your complete order is received at our distribution center, we will contact you to schedule your delivery. If a scheduled delivery is cancelled, refused, or no one is available to accept and sign for delivery, a redelivery fee equal to the original delivery charge (minimum $80) will be charged. If your home is not accessible to a 26 foot box truck, it will be your responsibility to provide a means of transportation from the truck to your house. Any additional fees that are incurred to complete delivery such as truck rental, ferry fees, gate fees, etc. shall be the responsibility of the buyer. Please note the dimensions of the merchandise you have ordered and make sure everything will fit and can be delivered using the entry doors and passages in your house. If the merchandise is returned or cancelled because it does not fit, or cannot be delivered due to inadequate access or due to potential damage to the merchandise or the house, or potential injury to persons, the cancellation fee will apply. Delivery charges will not be refunded. Delivery personnel will not hang or attach merchandise to walls, ceilings, or floors. Tip-over hazards are the sole responsibility of the buyer. If you pick up merchandise at our store or distribution center, inspect the merchandise carefully. Some merchandise requires assembly and may require 24-hour advance notice before pick up. Any damage or defect is the responsibility of the buyer after TFC releases the merchandise. 

4.  STORAGE FEES:  If you request delivery after one year from the contract date, you agree to pay a storage fee of $0.001 times the subtotal amount of the contract times the number of days in excess of one year from the date of the contract (approximately 3% per month). You also agree to a cancellation fee of 40% of the subtotal of the contract if the contract is cancelled for any reason after one year from the contract date. Storage fees must be paid in full prior to delivery and will not be refunded or reduced for any reason. Failure to pay storage fees will result in cancellation of the contract with the 40% cancellation fee and storage fees deducted from your deposit before any refund is paid. 

5.  CANCELLATION FEE:  Your contract is legally binding as soon as you sign it. Any cancellation of the contract by the buyer will result in a 20% cancellation fee of the contract subtotal or a 40% cancellation fee if cancelled after one year from contract date. If cancellation occurs after delivery, the delivery charges will not be refunded. 

6.  NON-CANCELLABLE ORDERS:  COM or COL upholstery, fabric, leather hides, table pads, parts, chandeliers, electrical fixtures, service contracts, or merchandise shipped to the consumer directly from the manufacturer. 

7.  INSPECTION BY CUSTOMER OR CUSTOMER'S AGENT:  Carefully and thoroughly inspect each item before signing for delivery. If there is a problem, notify the driver. If the driver can correct the problem, it will be taken care of immediately; otherwise, return the defective item to TFC and note the problem on the driver's copy of the contract. At the discretion of TFC the item will be restored, repaired, or replaced and redelivered to you at no charge. 

8.  REPRESENTATIONS, WARRANTIES, AND SERVICE CONTRACTS:  TFC represents that all merchandise will be delivered in a condition which meets the standards set by the manufacturer (unless sold in an "as-is" condition), and that TFC will assist the buyer in obtaining any remedies available in a manufacturer's warranty, or an extended warranty, service contract, protection plan, or insurance purchased from TFC. If the manufacturer's warranty begins with the date shipped from the manufacturer, or the date received by the retailer, delaying delivery may shorten the effective warranty period. After one year from date of delivery, TFC's service obligations for any merchandise for labor or transportation shall cease unless the buyer has purchased from TFC an extended warranty, service contract, protection plan, or insurance which applies to the merchandise in question and specifically requires remedy from TFC; otherwise, there are no warranties expressed or implied, including but not limited to implied warranties of merchantability or fitness for particular purpose, and all such warranties are expressly and specifically disclaimed. TFC shall not be responsible for any indirect, special or consequential damages. Merchandise marked "as-is" is sold with all faults and without any warranty. No return, refund, repair, or replacement is available for merchandise sold "as-is". 

9.  TAXES, DUTIES, AND FEES:  Sales and use taxes, duties and fees are the responsibility of the buyer and are determined by the date and destination of delivery to the consumer. TFC collects estimated sales tax on the date of the contract for all States for which TFC is registered. Taxes are remitted to the appropriate authority based on date of delivery. The actual amount of tax on date of delivery may vary from the estimate. No tax is collected for States in which TFC is not registered. If a tax, duty, or fee is not collected by TFC, it is the buyer's responsibility to report and pay the taxes, duties, and fees to the appropriate authority.   

10.  LEGAL JURISDICTION:  The parties to this contract agree that this contract will be governed by North Carolina law and grant exclusive jurisdiction to the courts of Buncombe County, North Carolina.                                     June 2025   

PRIVACY STATEMENT TFC's privacy statement is available on request.

Thank you for your recent purchase.  After your complete order is received at our distribution center, we will contact you to schedule your delivery and arrange collection of any  balance due. Deliveries beyond Western North Carolina are only  scheduled when the entire order is complete and ready for shipment.  Tyson Furniture Company reserves the right to deliver on our truck or on  a third party carrier.

Please have the area in your home free  and clear of obstructions and ready for delivery. For reasons of liability and schedule limitations delivery teams will not move existing  furniture, rugs, accessories, connect or disconnect electrical  equipment, or hang mirrors or wall art. Tip-over hazards and the  installation of tip-over restraints are the sole responsibility of the  buyer.

Area rugs and pad will be delivered to your home. Our regular delivery charge includes delivering rolled or boxed rug and prepackaged pad into customer's house. It does not include installation on the floor or moving existing furniture.  If you require the rug and or rug pad be installed in a empty room or installed in a room with existing furniture a installation fee will apply.  Please talk with your Design Consultant for complete details.

If a scheduled delivery is  canceled, refused, missed or an adult (over the age of 18) is not  available to accept and sign for delivery, a redelivery fee equal to the original delivery charge (minimum $60) will be charged. If your home is not accessible to a 20 foot box truck, it will be your responsibility  to provide a means of transportation from the truck to your house. Any additional fees that are incurred to complete delivery such as small  truck rental, ferry fees, gate fees, etc. shall be the responsibility of  the buyer.

Please note the dimensions of the merchandise you  have ordered and make sure everything will fit and can be delivered using the entry doors and passages in your home.

Please let us know in advance if the delivery to your home might be complicated (3rd floor, narrow staircases, basements, etc).

Every practical attempt will be made to position your furniture as you would  like. However, if delivery to the desired area involves limited  maneuverability because of narrow halls, doorways, stairwells, etc.,  Tyson Furniture Company, the carrier, and the delivery personnel will  not be responsible for damage that might occur to your home or furnishings. If two people cannot reasonably move the item to the  desired area and you cannot arrange additional help, delivery will be made to an accessible area. If the merchandise is returned or canceled  because it does not fit, or cannot be delivered due to inadequate access or due to potential damage to the merchandise or your home, or  potential injury to persons, the cancellation fee will apply. Delivery  charges will not be refunded.

For reasons of liability and  schedule limitations, delivery teams will not haul off used furniture or take used furniture to any other location (donation centers,  neighbors...etc). Disposal of used furniture is the buyer's  responsibility. (See bottom for list of Local Non-Profit Agencies who will pick-up good used furniture.)

Tyson Furniture Company (but  not third party carriers) will remove old bedding as a courtesy when making a bedding purchase. This service must be requested in advance.  Used bedding must be in a clean and sanitary condition. Delivery teams  reserve the right to not remove any bedding that is not clean and sanitary. Customer forfeits all ownership rights when the used bedding  is loaded on a Tyson Furniture Company truck.

Here are (4) Buncombe County, NC Non-Profit Agencies that will pick-up good used furniture.
(Donations may be tax-deductible)

Mountain Home Thrift Store
Call :828-581-0596

Asheville Area Habitat for Humanity
Call :828-254-6706

The Salvation Army
Call :828-253-4723

Western Carolina Rescue Ministries Thrift Store
Call :828-989-0113

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